One motor not working?
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Hi - just trying to get started with CoDrone. One motor is consistently not working - it's the same one every time. I'm using the iOS Petrone app and clicking the 'Take off' button.
What's my best course of action?
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Thanks @robolink_wes
@robolink_grace - email sent. Am very impressed with customer service so far! Brilliant!
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Hi @jbasketts!
From the video, it seems as though that is a manufacturer defect.
I can help you get that replaced right away!Can you email me at grace@robolink.com with your shipping address?
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@jbasketts It sounds like it must be a lack of contact between the wire and main board. If you're having trouble still, I'll put you in touch with @robolink_grace, who can help with handling replacing a defect.
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Quick update - I've had all the motors off and replaced them. The motor is working now but intermittently. I have just read the support article about bending up the wires so I will try that. Will keep you posted.
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Thanks @robolink_wes - I've done this and no improvement. I also swapped the motor to a new arm and the same motor didn't work on that arm, so I think it is probably defective. How do I obtain replacement?
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The motor itself may not be having contact with the mainboard. Try removing the motor from the arm, and plugging it back in to the arm. If you try it a few times and it doesn't work, it may be a defect, which we can definitely help you take care of.
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